22999bet Privacy Policy

01

Introduction and Scope

22999bet ("we", "our", "platform") operates a reliable and secure online gaming service for players in Bangladesh. This Privacy Policy ("Policy") tells you how 22999bet collects, uses, stores, and where necessary shares your personal information with third parties.

By accessing our website 22999bet.lat or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to all services of 22999bet — including cricket betting, live casino, slots, and other gaming sections. We give the highest importance to your privacy and keep your information secure through SSL encryption technology.

02

What Information We Collect

22999bet collects various types of information in order to provide its services. The categories of this information are described in detail below:

2.1 Personally Identifiable Information

During account registration and identity verification, we collect the following information:

• Full name (as stated on the national identity card)
• Date of birth (for age verification — for users aged 21 or above only)
• Email address
• Mobile number
• National identity card or passport number (for KYC verification)
• Residential address

2.2 Financial Information

To process deposit and withdrawal transactions, we collect:

• Mobile banking account information (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Wallet number

Note: 22999bet does not directly store any bank card or complete financial institution account details. All financial transactions are processed through a secure payment gateway.

2.3 Technical and Device Information

Information automatically collected while you use our services:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system information
• Session cookies and log files
• Date, time, and duration of page visits

2.4 Gaming Activity Information

To ensure fair and responsible gaming, we keep records of:

• Betting history and amounts
• Game preferences and session duration
• Win and loss records
• Bonus and promotion usage information

03

Methods of Information Collection

22999bet collects your information in the following ways:

04

Purpose of Information Use

22999bet uses collected information only for the following legitimate purposes:

4.1 Service Operation and Improvement

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Improving the quality of gaming services
• Identifying and resolving technical issues

4.2 Security and Fraud Prevention

• Preventing unauthorised access to your account
• Detecting suspicious transactions and fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Preventing minors from gaming

4.3 Fulfilling Legal Obligations

• Complying with applicable laws and regulations
• Providing information at the request of regulatory authorities
• Resolving legal disputes

4.4 Customer Support

• Providing assistance through live chat
• Responding to enquiries and complaints by email
• Sending important notifications related to your account

05

Sharing Information with Third Parties

22999bet does not sell, rent, or share your personal information with any third party for marketing purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with designated technical partners required to operate our services, such as game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), payment processors, and KYC verification agencies. These partners operate under strict confidentiality agreements.

5.2 Legal Requirements

Disclosing information under court orders, valid requests from investigating agencies, or the requirements of applicable law is our legal obligation. In such cases, we provide only the information that has been requested.

5.3 Business Transfer

If 22999bet undergoes any merger or acquisition process in the future, your information may be transferred to the new entity. In such cases, we will notify you in advance.

06

Cookie Policy

22999bet uses cookies on its website. Cookies are small text files stored in your browser that help us improve the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring the basic functionality of the site.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to monitor and improve site usage.
• Security Cookies: Help detect and prevent fraudulent activity.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some important features of the site to not work properly.

07

Data Security Measures

22999bet has implemented industry-standard security measures to keep your personal and financial information secure:

• SSL/TLS Encryption: All data sent to and received from the website is protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored on secure servers equipped with firewalls and antivirus protection.
• Access Controls: Only authorised personnel can access your information, and they are bound by strict confidentiality rules.
• Regular Security Reviews: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved in a timely manner.
• Two-Factor Authentication: An additional verification layer for account login further strengthens your security.

It is important to note, however, that data transmission over the internet is not completely risk-free. While we are committed to providing the highest level of protection, you also have a responsibility to keep your password and account information secure.

08

Data Retention Period

22999bet retains your personal information only for as long as it is necessary:

• Account-related information is retained for as long as your account remains active.
• Even after an account is closed, certain information may need to be retained for a specified period due to legal obligations.
• Financial transaction records are retained for the period prescribed under anti-money laundering laws.
• Once the specified retention period has ended, your information is securely deleted or anonymised.

09

Your Data Rights

As a user of 22999bet, you have the following rights over your own information:

To exercise any of the above rights, please contact us by email. We generally aim to respond to your request within 30 days.

10

Minor Protection

22999bet strictly prohibits providing gaming services to anyone under the age of 21. Our platform is for users aged 21 or above only.

We do not intentionally collect any personal information from minors. If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information.

If parents or guardians believe their child is using our platform, please contact us directly.

11

Policy Changes and Updates

22999bet reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will notify you by email.

Continued use of our services after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.

The date of the most recent update to this policy is mentioned at the top of the page.

12

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

For more information, visit our About Us, Terms & Conditions, and Responsible Gaming pages.